Privacy Policy

Effective Date: November 21, 2024

At DustProFix, we prioritize your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights concerning your data. By using our website and services, you consent to the practices outlined in this policy.

1. Information We Collect

We collect personal and non-personal information to provide you with the best possible experience. This includes:

  1. Personal Information:

    • Name, email address, phone number, and shipping and billing addresses.
    • Payment information (e.g., credit/debit card details) processed securely through third-party payment gateways.

  2. Non-Personal Information:

    • Browser type, device information, and IP address.
    • Cookies and similar tracking technologies to enhance your browsing experience.

  3. Behavioral Data:

    • Purchase history, preferences, and feedback.
    • Interactions with customer service and browsing activities on our site.

2. How We Use Your Information

Your data is essential to ensure a seamless shopping experience. We use it for:

  • Order Fulfillment: Processing transactions, shipping products, and confirming orders.
  • Customer Support: Addressing queries, resolving issues, and providing post-purchase assistance.
  • Marketing and Personalization: Sending promotional emails, recommending products, and tailoring your experience based on your interests (with your consent).
  • Improvement and Analytics: Enhancing website functionality, analyzing user behavior, and testing new features.
  • Legal Compliance: Meeting obligations under applicable laws and regulations.

3. Sharing Your Information

We value your trust and do not sell your personal information. However, we may share your data with:

  • Service Providers: Shipping carriers, payment processors, and email marketing platforms.
  • Third-Party Analytics Providers: Tools like Google Analytics to analyze website traffic.
  • Legal Entities: To comply with legal requirements or protect our rights and safety.

4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy. Data may be stored for longer periods if required by law or for legitimate business purposes.

5. Your Rights

As a user, you have the following rights:

  • Access Your Data: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccuracies in your data.
  • Deletion: Request deletion of your personal data, subject to legal and operational limitations.
  • Opt-Out: Unsubscribe from promotional communications at any time.

6. Security Measures

We implement robust security measures, including:

  • Data encryption during transmission.
  • Secure storage using firewalls and intrusion detection systems.
  • Regular audits and updates to protect against emerging threats.

7. Cookie Policy

Cookies enhance your browsing experience by:

  • Remembering your preferences.
  • Tracking your shopping cart.
  • Providing personalized recommendations.

You can disable cookies in your browser settings, but this may limit website functionality.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Updated policies will be posted on this page with the revised effective date.