Refund and Returns Policy

Effective Date: November 21, 2024

At DustProFix, we are committed to your satisfaction. If you’re not happy with your purchase, this Refund and Returns Policy outlines your rights and the steps to initiate a return or request a refund.

1. Return Eligibility

Returns are accepted under the following conditions:

  • Items must be returned within 30 days of delivery.
  • Products should be unused, in their original packaging, and include all accessories and manuals.
  • Proof of purchase (e.g., receipt or order confirmation) must be provided.

Certain items are ineligible for returns, such as:

  • Gift cards, downloadable software, and clearance items.
  • Items damaged due to misuse or negligence.

2. How to Initiate a Return

To start a return, follow these steps:

  1. Contact Us: Email [email protected] with your order number and reason for return.
  2. Approval: Once approved, you’ll receive a Return Merchandise Authorization (RMA) number.
  3. Shipping: Pack the item securely and ship it to the provided return address.

Customers are responsible for return shipping costs unless the return is due to our error.

3. Refund Process

Refunds are processed after receiving and inspecting the returned item. Refunds are issued to the original payment method within 7-10 business days. Note:

  • Original shipping fees are non-refundable.
  • Refunds may be subject to restocking fees for certain items.

4. Exchanges

Exchanges are available for defective or incorrect items. If you wish to exchange for a different product, price adjustments may apply.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us immediately at [email protected] with photos of the damage.
  • We will arrange a replacement or refund at no additional cost to you.

6. Non-Returnable Items

For health and safety reasons, the following items are not eligible for return:

  • Items with visible signs of use.
  • Personalized or custom-made products.